01Bluetooth Connection Stability
Buyer concern: Disconnection, short working distance, TWS pairing failure or compatibility issues with different phones.
How T&G reduces the risk: Bluetooth function check, working distance discussion, iOS/Android compatibility test for selected models and TWS check when supported.
What buyers can request: Bluetooth test video, sample testing, TWS test and phone compatibility check.
02Battery Safety and Real Playtime
Buyer concern: Overstated battery capacity, short playtime, charging heat, battery swelling or missing battery shipping documents.
How T&G reduces the risk: Battery capacity confirmation, charging function check, battery voltage check and realistic playtime explanation under normal use conditions.
What buyers can request: Battery specification, charging time, playtime information, MSDS and UN38.3 if available or required.
03Sound Quality Consistency
Buyer concern: The sample sounds acceptable, but mass production sounds different.
How T&G reduces the risk: Sample confirmation, golden sample reference and sound check before shipment.
What buyers can request: Sample approval, speaker specification, sound test video and mass production sample check.
04Waterproof Claim Accuracy
Buyer concern: IPX overclaim, water damage or charging port cover leakage.
How T&G reduces the risk: Use correct waterproof claims according to actual model capability and check charging port cover and structure.
What buyers can request: Waterproof test information, product structure details and correct marketing claim guidance.
05Structural Reliability
Buyer concern: Housing crack, loose buttons, broken strap or transport damage.
How T&G reduces the risk: Appearance inspection, assembly check, packaging support and carton check.
What buyers can request: Packaging photos, drop test discussion, carton details and product sample test.
06Charging Port and Charging Safety
Buyer concern: Loose Type-C port, charging failure, overheating or fast charger misuse.
How T&G reduces the risk: Charging function test, 5V charging instruction and port check before shipment.
What buyers can request: Charging test video, charging specification and user manual charging warning.
07Certification and Compliance
Buyer concern: Certificate does not match the selected model, platform review failure or missing battery documents.
How T&G reduces the risk: Discuss certification requirements before production, check model matching and coordinate documents according to project needs.
What buyers can request: CE/FCC/RoHS documents for selected model, MSDS/UN38.3 and certificate model matching confirmation.
08Mass Production Consistency
Buyer concern: Component change, battery downgrade, packaging change or sample and bulk order difference.
How T&G reduces the risk: Confirmed sample, key BOM discussion, first production photos and QC before shipment.
What buyers can request: Golden sample, production photos, pre-shipment inspection and third-party inspection.
09OEM Customization Accuracy
Buyer concern: Wrong logo, wrong packaging, wrong barcode or manual mistake.
How T&G reduces the risk: Artwork confirmation, logo position confirmation and packaging file approval before production.
What buyers can request: Logo artwork proof, packaging PDF proof, first sample photo and barcode confirmation.
10After-sales and Traceability
Buyer concern: No support after delivery, repeated issue in next batch or no batch information.
How T&G reduces the risk: Collect photos, videos, defective quantity and order information; analyze the issue and discuss a reasonable solution.
What buyers can request: QC report, batch/order information, issue analysis and spare parts, replacement or credit discussion.